After a fire burnt down their manufacturing plant, Bespoke Foods put their faith in Nupac to provide a Syntegon Bagging solution, ensuring quality, consistency and the flexibility to grow in their new manufacturing facility.
“We needed a machine which we could rely on to manage our current and future output without the risk of failures or delays”
Christina De Sousa, CEO of Bespoke Foods
Bespoke Foods are an Australian run, family business with a history of over 90 years. Beginning in farming they evolved into food manufacturing where they now produce a range of high quality specialty frozen chips, both for food service and retail markets.
After establishing themselves in the market and winning a major contract, Bespoke Foods were hit with a devastating fire, damaging the facility along with the equipment within, of which was a second hand Bosch Bagger used for the packaging of their products.
Moving into a new facility in Dandenong as a result of this fire, Bespoke Foods had to embark on sourcing new equipment to set their manufacturing process up once again.
Knowing the critical role of reliable equipment Bespoke decided to invest in a new Syntegon (Previously Bosch Packaging Technology) bagger, the SVE 3620 LR. The decision to do so was based on a range of factors, from the trust in the quality of the machine, to the support and knowledge of the local Nupac team.
Christina De Sousa, CEO of Bespoke Foods, commented “We needed a machine which we could rely on to manage our current and future output without the risk of failures or delays”. With an understanding of the costs and issues associated with breakdowns, Bespoke wanted to ensure they minimised risks in their production process, by choosing a solution which offered extreme reliability. They were also aware firsthand that Syntegon/Bosch solutions were long lasting as they experienced high performance from their second hand bagger.
In conjunction with reliability is the flexibility and scalability of these solutions.
Running both food service and consumer sized product on this machine, Christina also noted “we face no limitations with the Syntegon bagger”, with the flexibility and output capabilities allowing for a range of possibilities for future production requirements. With these factors in mind, Bespoke were extremely confident that the investment of purchasing this machine new would be worth it in the long run.
With no limitations, this solution also ensures a future proof model for Bespoke’s packaging section of the process, allowing them to continually grow with Christina stating “we have confidence in taking on new opportunities”.
As the leader in packaging and processing solutions, Syntegon is known for supplying high quality, European made machinery which is trusted by the top companies throughout the food, pharmaceutical and confectionary industries.
Along with the reliable equipment, the local service team and strong support from Nupac’s sales team gave Christina and Bespoke the confidence that they were supported and could openly discuss any problems they had.
With these customer focused values, Nupac built a partnership with Bespoke Foods and continue to provide support and advice whenever this is required.
Bespoke Foods have now been using the SVE 3620 LR bagger for two years, packing a range of products, in a range of sizes, across their food service and commercial packs. At times this solution has been used 24 hours a day, with reliable and consistent outcomes giving them piece of mind that their bagging will never hold them back.
Nupac Industries
Nupac was established in 1983 and is the leading supplier of premium packaging and processing machinery for the food, confectionary and pharmaceutical industries in Australia and New Zealand.
Nupac supplies European brands in the world market whose know-how and experience, market knowledge and reputation of innovative product development and quality, ensures thier customers can rely on world’s best solutions. Nupac also provide after sales services including technical services and maintenance, modernisations and upgrades as well as spare parts.
Speak to us today: info@nupac.com.au